Shipping Policy

2. Shipping Policy

Shotsmith Group Limited is dedicated to delivering your premium cuewear and apparel in a timely and secure manner.

PROCCESSING TIMES

All orders are processed within [1–3] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.9

SHIPPING RATES & DELIVERY ESTIMATES10

Shipping charges for your order will be calculated and displayed at checkout.11

St12andard UK Shipping: [3–5] business days — [£X.XX]
Express UK Shipping: [1–2] business days — [£X.XX]
International Shipping: Delivery times and costs vary by destination.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES, AND TAXES

Shotsmith Group Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

Shotsmith Group Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.